Site search only works if the customer types the exact product name.
Anyone searching for "something for an important dinner" gets zero results and leaves.
LDF Assistant · AI shopping assistant for food & wine ecommerce
Every dining room has a maître d'. Every wine shop, a sommelier. Now your food and wine ecommerce has an AI shopping assistant.
It knows your catalog product by product, suggests pairings and gifts, quotes your recipes and guides customers all the way to the cart. It only answers about what you actually stock, and it never makes anything up.
L&C
We built it for ourselves before we built it for you. It runs on the Longino & Cardenal ecommerce store: around a thousand products and four international storefronts.
Your assistant★★★★★ Recommends from your catalog · clickable product cards
Ask
Rule-based chatbot★★★☆☆ "Sorry, I didn't understand the question"
Try again
Site search★★★☆☆ 0 results for "gift for a friend who loves to cook"
Search
This is how it answers shoppers who don't know what to buy. With your products, not the web.
In practice
What changes from the day after installation
It lives in a chat bubble with your colors and your logo. And from then on, it never stands still.
Try it on shoplongino.it
24/7
it answers even on Sunday evenings, when your customers are shopping
1
tag in Google Tag Manager to install it, zero changes to your website
24h
it improves every night: catalog resynced and weak answers corrected
In food and wine ecommerce, customers aren't looking for a product. They're looking for an answer.
The three points where a food or wine online store loses orders it already had in hand.
Your product needs explaining: vintage, storage, yield, pairing.
Without someone to explain it, customers reach for the bottle they already know.
Half of all requests are "what should I get someone who loves to cook?", and no page answers them.
It's the highest-value cart of the year, left to chance.
What it can do
What customers really use the AI assistant for
Drawn from real conversations on the Longino ecommerce store.
Advice
Product advisor
"Which wine goes with this dish?", "how much do I need for eight people?", "what's the difference between these two vintages?". The questions they'd ask you at the counter.
Gifting
Personal shopper
It guides gift choices by budget, occasion and taste, and suggests ready-made boxes and formats instead of leaving customers staring at a category page.
Cooking
A living recipe book
It links every product to your recipes and pairings, with a link to the actual page. Your editorial archive becomes a sales driver.
Service
First-line customer support
Shipping, returns, payments, gift cards, storage. Repetitive questions stop landing in your inbox, and the real ones arrive better framed.
Under the hood
How it works, for those who want to know
It isn't ChatGPT plugged into your website. It searches your data first, then answers only on what it has found.
Engine
Hybrid search, then the answer
Semantic and keyword search combined before every answer. The model writes, but only from the documents it retrieves: if they aren't there, it says so.
Governance
Data in Europe, isolated and yours
European infrastructure with row-level isolation between clients. Your indexed catalog and conversation history remain yours, exportable on request. A dedicated instance is available separately, if you want one.
AI shopping assistant pricing
A one-time setup, then a monthly fee tiered by conversations. No minimum term, no expiring promotions.
Phase 1
Free demo on your catalog
- A link to try, not a slide deck
- Thirty minutes together reviewing real answers
- If it doesn't make sense for your catalog, we'll tell you
FreeThis is the trial: no paid trial period.
Phase 2 · One-time
Setup and go-live
- Standard, €500: one store, catalog from feed, your brand's copy and colors, live within a few days
- Premium, €1,500: complex catalogs or direct integrations, editorial content, operating rules and a 200-question stress test before going live
From €500Excluding VAT. Premium is paid in two installments: €1,000 when work begins, €500 with the first monthly fee.
Phase 3 · Monthly
Operation and supervision
- Basic, up to 300 conversations a month: €49
- Growth, up to 1,000: €89
- High Volume, up to 3,000: €149
- Multistore, over 3,000 or multiple stores and languages: from €249, plus €79 per additional store
From €49/monthExcluding VAT, all inclusive: infrastructure, model usage, nightly updates and a monthly quality review. Billing starts when the assistant goes live. A conversation is one chat with the assistant, even with several questions in a row.
AI shopping assistant FAQ
Short answers. For the long ones, there's the demo.
Does it work with my platform?
Yes. It currently runs on Magento and WooCommerce, and it can read a product feed, the store API or the sitemap equally well. With Shopify it's even simpler. All it needs is an up-to-date data source for your catalog.
What about languages and international markets?
It handles multiple store views with separate catalog, prices and language: the Longino ecommerce store uses four, for Italy, the United States, the UAE and Hong Kong. The tag detects on its own which domain it's running on.
How long does it take to get started?
The demo is ready within a few days. With Standard Setup, going live takes just a few business days. With Premium, it depends on your catalog and integrations: we give you the date once the assistant is ready, and only then does the monthly fee begin.
Where does my customers' data go?
It stays on European infrastructure, with conversations protected at row level: the key running in the browser cannot read them. We never resell or reuse your data.
What happens if I exceed the included conversations?
Nothing gets blocked: the assistant keeps answering. There's a free 20% allowance; beyond that, usage is counted in blocks of 100 conversations: €10 on Basic, €7 on Growth, €5 on High Volume, with a monthly cap that never exceeds the fee of the next plan up. If the overage keeps recurring, we'll suggest the right plan.
Can I change plans or cancel?
Yes, from your account area. Upgrades take effect immediately and you pay only the difference for the remaining days; downgrades apply from the next renewal. You can cancel at any time: the assistant stays active until the end of the month you've already paid for.
How do I pay?
By credit or debit card through Stripe, with automatic monthly renewal. You receive an email receipt immediately, and an electronic invoice is issued by Longino Digital Factory. We don't currently accept bank transfers or SEPA direct debit.
Free demo on your catalog
Try it on your own products, then decide.
All we need is your online store's address. Or write to us: digitalfactory@longino.it
- A real assistant, loaded with your products
- A 30-minute call to go through the answers
- If it doesn't make sense for your catalog, we'll tell you